Refund policy

Don’t like the fit, the look, the finish? Don’t worry, return your kit.

We are confident you will love the look and quality of your Rhinohide kit as much as we do. However, in the unlikely event you are not completely happy with the look or dry fit of the Rhinohide panels, we will refund your initial purchase only.

Terms & Conditions

  • 30 Day Money Back Guarantee valid from date of purchase.
  • The Rhinohide kit must be returned unused. The guarantee is to ensure you are happy with the look, dry fit (test fit, bases not adhered to vehicle) and quality of the product. Once used, your Rhinohide is covered by our 12 month warranty policy below.
  • The product must also be returned in its original packaging, including the complete kit of panels, carry bag and the box it came in and suitable for re-sale.
  • Our 30 day money back guarantee covers the original price paid for the product only. 
  • Return of the full Rhinohide kit is at the purchaser's own expense.
  • We do not refund the original shipping cost of sending the Rhinohide kit to you.

Please contact us at sales@rhinohide.com.au for additional information on our return process.

CUSTOMER INFO

RHINOHIDE WARRANTY

RHINOHIDE 12 MONTH WARRANTY

Rhino Hide Pty Ltd (the manufacturers of the Rhinohide Armor® system) warrants the Rhinohide Armor® system to be free of manufacturer’s defects and will repair or replace the product at its own discretion, for a period of 12 months from the original date of purchase.

WARRANTY TERMS & CONDITIONS

  • This warranty is not transferrable.
  • The warranty only applies when the Rhinohide Armor® panels have been used in accordance with the manufacturer’s recommendations and limitations.
  • The warranty does not cover damages or failure resulting from improper use, acts of nature, abuse, alteration, accident, misuse, negligence, or general wear and tear.
  • Please keep the original copy of your receipt as proof of purchase to process a warranty claim. 
  • Defective panels must be returned to Rhinohide at the customer’s expense for assessment. If deemed faulty, Rhino Hide Pty Ltd will cover the cost of shipping the replacement part to the customer within Australian metro centres. Additional shipping fees may be charged for rural areas.

LIMITS OF LIABILITY

Rhino Hide Pty Ltd is not liable for damages to other property including the primary vehicle that Rhinohide Armor® is being applied to, caused by defects in its products, loss of use of the product, loss of time, commercial loss or any other damages, whether real, incidental or consequential. 

The benefits conferred by this warranty are additional to all other conditions, rights and remedies.

PROCESSING A WARRANTY CLAIM

In order to process a warranty claim, please contact us at sales@rhinohide.com.au